Your tasks

  • Together with our team you are responsible for the project management and the complete implementation of our solutions and train and support our new polish customers.
  • At workshops on site or online, you will impart "Best Practices" and continuously develop our customers.
  • As a consultant you recognize and understand the needs of the customer and develop solutions together with the support, product management and developers.
  • Throughout the entire customer life cycle you inspire our customers. The successful use of our applicant tracking system and the customer satisfaction is most important for you.
  • You know your customers like the back of your hand and with your knowledge, smart new features are created that will also inspire the rest.
  • Whether e-mail, phone, chat or on-site - you stand for unique customer service.

Your profile

  • Whether training or studies, discontinued or completed - for you, service, consulting and customer care are your top priorities.
  • Ideally, you already have some experience in the area of software support or customer service in general - or you have always wanted to go there.
  • Empathy, enthusiasm, fun at work and a pronounced solution-orientation come to you immediately after getting up (ok, or after your first coffee).
  • Your affinity for technical solutions makes it easy for you to find your way around a new software
  • You don't mince your words when dealing with colleagues and customers, but you always maintain professionalism.
  • Even in stressful situations you keep calm and manage to achieve a positive result for the customer.
  • You are self-reliant in dealing with all communication channels and Office applications
  • You speak polish and english fluently and maybe even a little bit of German (not necessary)
  • Nobody is perfect - If you don't discover the mentioned qualities directly in yourself, tell us in your cover letter why you are the suitable candidate after all.

About softgarden

  • We love our software and you will love it too.
  • A young and creative team will support you every day in your work.
  • softgarden office in the heart of Krakow
  • You get a full onboarding to be optimally prepared for your later success.
  • Flat hierarchies
  • Of course, weekends and holidays are all yours!
  • Workstation equipped with Apple or Windows, the choice is yours!
  • Not convinced yet? We would be happy to tell you more in a personal conversation
  • We look forward to receiving your application and will get back to you as soon as possible!